[Resolved]  Kent RO — my complaint is not addressed from four days

Address:

500015

Hello
I am prateek malhotra and my registered mobile num with kent is [protected]. I raised a complaint through customer care on 01 sep 2019 that my ro is not working fine. Case no[protected]. I got a call from kent technician on 03 sep and he enquired about my address but he didnot come for the services. On 04 sept in the morning i again called up customer care of kent regarding my complaint. He assured me that my problem will be addressed at the earliest but again no intimation from kent is received by me. I frustration i again called up kent and asked the customer care executive to connect me to any senior manager. He didnot connected my cakk and said he will come back to me after some time but never called me again.
This is very poor response from kent and pathetic services are being provided. After calling so many times till now no response from such a big brand like kent. We are facing acute water problem as ro is not working and we are managing it from local market. Please take some strict actions with intimation to me.
Regards
Prateek malhotra
Addr - p 8/2, officers enclave,
Map ph ii, robert lines, trimulgherry
Secunderabad, telangana 500015
Ph [protected].