[Resolved] Kent RO — need clarification for bill amount | |||
I have recently serviced my kent ro purifier from kent service centre on 18th aug 2018. They handed over me attached bill. I have removed names and address just for safety purpose. I have visited kent official site and downloaded price sheet for servicing they take. I have not found amount that was taken from me in that pdf for spare parts and amc contract. Is there any way to get clarification on the amount taken is correct or not? I need to make sure the amount that i gave is what is prescribed by kent officially and i am not cheated by any means. Though i have called authorized service centre, i am not sure if kent is providing this kind of service. Solution : i need some authorized person from kent to provide clarification Was this information helpful? | |||
Mar 8, 2019 Complaint marked as Resolved Its not resolved yet. we have called customer care also and they said it will be resolved.
the parts which were changed do not seem to be original. Motor is giving lot of noise from day one. when we complained dealer they did not do anything. I suspect some local parts they are placing. I need immediate attention of kent in resolving this. we are troubled due to this also water quality is affecting our health. what should be done to get good service even after paying so much ? Kent RO customer support has been notified about the posted complaint. Verified Support Aug 22, 2018 Kent RO Customer Care's response Dear Sir, As per telephonic discussion that please provide bill copy and machine serial number details via private message or at [protected]@kent.co.in so that our team may assist you. Warm Regards, Team Kent | |||
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and pipe line.At first one agent visited my house and did this and after then one agent more came my house and serviced it taking 1.30hrs but they did not resolve my problem.They made a bill of Rs.1190.00 for blaster, filter and service charge and gave 6 months of warranty.But from 2 or 3 days again water is not coming out from the water purifier machine.I was calling them from 3 days but they are not taking my call.Its never happend before with us whenever I have serviced but its1st time.
Its my request to you please dont break our trust and look into the matter.