[Resolved] Kent RO — not attending service personnel on complaint.

Krishnendu Kumar

from Shimla, Himachal Pradesh

Address:

121005

I have taken AMC on 22.7.17 invoice no. AM-1309 . But whenever I lodge the complain on help line no. [protected]/[protected]. They say this invoice no. Is not available. That means I have been cheated by technician of Kent RO. Recently I have lodged the complain on 16.12.17, 19.12.17and twice at 21.12.17 but not yet service people came to visit. Complain no. A-1712012.
And even I sent the recipt of AMC on whatsapp of customer care representative. AMC done by technician sandeep his mobile number [protected].
Kindly consider the matter immediately.
Krishnendu Kumar [protected].

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Jan 25, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2017

Kent RO Customer Care's response Dear Mr.Krishnendu,

We are sorry for the unpleasant experience you had. We're forwarding your concern for further processing & will respond with an update soon.

Warm Regards,
Team Kent

Verified Support

Dec 25, 2017

Kent RO Customer Care's response Dear Mr.Krishnendu,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Warm Regards,
Team Kent