[Resolved] Kent RO — not installed even after 6 days from purchase

Shulanoor

from Jayamkondacholapuram, Tamil Nadu

Address:	Erode, Tamil Nadu, 638011
Website:	www.kent.co.in

On 7 th Nov 2018, I have bought a KENT WATER PURIFIER MINERAL RO GRAND PLUS from reliance digital, Near Collector Office, Erode-638011, and received the product on the very next day. For installation I called Kent customer care.They informed me that, the installation will be done within 48 hours.But during the time of purchase they told the installation will be done at the time of delivery. It's been over 6 days, I have been following up on customer care everyday, but no one came for installation till today. Nothing short, very pathetic service. I hereby attaching images of the invoice.

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Dec 19, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2018

Kent RO Customer Care's response Dear Team,

We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

Warm regards,
Team Kent

Verified Support

Nov 13, 2018

Kent RO Customer Care's response Dear Sir,
Please Ignore previous message.
We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

Warm regards,
Team Kent

Verified Support

Nov 15, 2018

Kent RO Customer Care's response Dear Sir,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support. Please feel free to contact us in case you need any further assistance.

Warm regards,
Team Kent