[Resolved] Kent RO — not proper install of new kent mineral ro, service technician wants extra money

[email protected]

from Kolkata, West Bengal

Address:

Howrah, West Bengal, 711412

I have purchase kent grand 8 mineral ro and install it 17.01.2019 but it is not proper install and the taste of mineral water is bad due to improper install of tds controller, i was intimated the service technician through kent apps (Case id [protected]) on 31.1.2019 (Kr [protected]) but technician manager sri surajit modi (M-[protected]) prop. : s. S. Marketing concern wants extra money for servicing over telephone but i disagree because it is under warranty, therefore service cancelled. I am again registered ([protected]) on 3.2.2019, but it is pending and same talk happens. Therefore kent has no controlled about technician and you think before purchasing kent product.

+2 photos

Was this information helpful?

No (0)

Yes (0)

Mar 14, 2019

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2019

Kent RO Customer Care's response Dear Sir,

As per feedback received from our service team your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.

Regards
Team Kent