Kent Ro — not providing service even after repeated follow up.

 
1 Review
Bangalore South, Karnataka
 Augustian Kurian on Jun 10, 2019
I have registered complaint with Kent RO via calling CS team on 2nd June[protected] for two machines about leakage from Tank. After long hurdle technician visit on 5th June but no luck issue was not resolved, keep on following up with CS team to send a senior technician to fix the issue. But no luck. No one turned up. Repairing Kent RO is a up hill task. After selling products they don't have minimum courtesy to customer. Almost 3 weeks i am struggling... Arrogant CS team, Un trained Service engineers all makes customer life hell.

Complaint Status


[Jun 10, 2019] Kent RO customer support has been notified about the posted complaint.
Verified Support
Kent RO Customer Care's response, Jun 12, 2019
Dear Sir,

We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

Regards,
Team Kent
Verified Support
Kent RO Customer Care's response, Jun 13, 2019
Dear Sir,

As per update received from our service team your ticket has been closed.

Regards,
Team Kent
Updated by Augustian Kurian, Jun 14, 2019
Team,

This is the beauty of your service, None of the engineer visited my premises, this is the 3rd time they are closing the ticket without resolving the issue. Pathetic service, horrible CS support team, altogether maker customer life hell...

Beauty of Kent CS team.
Calling CS team - No use.
Send email 3 days back - Your request has been logged with request id ##RE-124069## . NO reply.

No more required your service thanks...

Regards
Augustian
Verified Support
Kent RO Customer Care's response, Jun 14, 2019
Dear Sir,

We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

Regards
Team Kent
Updated by Augustian Kurian, Jun 14, 2019
Team,

My machine got fault on 30th May, i am following up with Service Technician Mr Tirupathi, after getting no response then i open a case with Kent CS team, then also no luck frequent followup talk to senior CS team none of the service engineer visited my place, finally send email that also not addressed.

All these days we are struggling for water.

I fixed the issue calling technician from outside..

Thanks again making Kent Customers life so miserable. I did a wrong decision buying Kent RO..Will not recommend Kent RO to any one...

You can close the ticket[protected]

Regards
Augustian
Verified Support
Kent RO Customer Care's response, Jun 15, 2019
Dear Sir,

As per feedback received from our service team your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.

Regards,
Team Kent
Updated by Augustian Kurian, Jun 16, 2019
Hope you folks are reading my comments and giving reply..

My case is assign to Universal Pure Water Solutions. None of the technician attended my case. I got a call from Mr Tirupati yesterday only... Case was opened on 2nd June. Getting call from technician yesterday June 15th.. This is the beauty of your service.

As mentioned above "I fixed the issue calling technician from outside.."

No more help required from you folks.. because i struggled enough...

Regards
Augustian
Verified Support
Kent RO Customer Care's response, Jun 17, 2019
Dear Sir,

We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

Regards,
Team Kent
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    Customer satisfaction rating
    57%
    Complaints
    1875
    Pending
    674
    Resolved
    900
    phone
    +91 92 7891 2345
    +91 12 0307 5075
    location
    A-2, Sector-59, Noida, Uttar Pradesh, India - 201309
    Kent Ro - not providing service even after repeated follow up.