Kent Ro — not received the replacement parts and no proper response

 
2 Reviews
Mumbai, Maharashta, India
 jimeetshah141188 on Oct 15, 2019
Hi

I had purchased kent ro water purifier from reliance digital borivali west. After 4 months of the purchase it stopped working and regarding the issue i registered a complain with reliance digital.
Till 3 days no engineer visited, so again i called reliance digital no response and i had to call reliance digital customare care number and was assured engineer will visit in 2 days. Engineer visited and checked the kent ro said the part needs replacement and will be replaced in 2 days. But its been 15 days nor the engineer replaced the part and after complaining in reliance 3-4 times as the need for urgency of the part yet the part hasnt been replaced.
They are just liaing that it is in process and will be replaced but no proper response nor the replacement.
From last 15 days there is no proper water in the house as we are 9 people staying in the house in which 2 babies are there, 1 women is pregnant and its been informed to the reliance digital executive and service persons but they dint take anything seriously.

I suggested for the return of the product and refund as an indian company as there are no parts available and the problem i m facing due to drinking water issue. But they refused the return and told me wait till the part isnt received.

While purchasing the product sales team had assured me about the ease of avaibalitu of the parts and service.

But this is how reliance digital and kent ro brand company fools the customers into buying the kent brand water purifier.

I hope very strict action will be taken against kent ro brand and reliance digital.

Service request number - [protected]

Complaint Status


[Oct 15, 2019] Kent RO customer support has been notified about the posted complaint.
Verified Support
Kent RO Customer Care's response, Oct 16, 2019
Dear Sir,

We apologies for the inconvenience caused to you. Our service team will get in touch with you shortly with an update on this concern.

Regards,
Team Kent
Updated by jimeetshah141188, Oct 17, 2019
Kent brand customare care denied service and replacement of the part stating that its not our reponsibility contact reliance digital from where you have purchased the product and cancelled the service request and replied We have no role in that. This is how they responded.

Reliance digital customare care team is not responding properly and have no clue about the time for the process. They replied we will get back to you but never replied back nor the kent brand customare care is taking the responsibility.

Please take strict action against this fraud kent brand and reliance digital who havnt been providing any service or the parts under warranty.
Verified Support
Kent RO Customer Care's response, Oct 17, 2019
Dear Sir,

We are sorry to know that you feel this way. It is our continuous endeavor to make things right for our customers. Please allow us some time, we'll ensure to have this sorted out at the earliest.

Regards,
Team Kent
Updated by jimeetshah141188, Oct 21, 2019
How much time the replacement wants ? Does it take 20 days ? This is the type of service no other brand provides which reliance digital and kent povides. 2 people have fallen ill because of the water. We are deinking from bisleri. Its all on you if anything happens.
Verified Support
Kent RO Customer Care's response, Oct 21, 2019
Dear Sir,

As per update received from our service team your ticket has been closed.

Regards,
Team Kent
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Hi,
That is not the experience we would want our customers to have. Please call us on our toll-free number[protected]. You can also find out other touch points using this link: https://bit.ly/2XbzWVB. Thank you.

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    Kent Ro - not received the replacement parts and no proper response