[Resolved] Kent RO — not responding for complaints

pranaybamgude

from Chennai, Tamil Nadu

Address:	Raigad, Maharashtra, 410204
Website:	Kent Max water purifier

Complaint no[protected] was raised on 2/11/2018 for attending machine defect... Now its 16/11/2018 company is not responding to attain the problem on time.. There technicians are saying for 1 complaint we are not visiting the site if complaints are more than 3-4 in your area then only we visit the site otherwise wait till the complaint number to increase to 3-4.. For the same call was given to customer care but there response is also not at committing level... They are just saying that in coming 4 hrs. Our senior will call you back for the concern.. Now 24 hrs. Has been passed there is not a single call from customer care and till now there no technician visit for attending the problem...

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Dec 22, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2018

Kent RO Customer Care's response Dear Sir,

We deeply regret the inconvenience caused. Our service team will get in touch with you shortly with an update on this concern.

Warm Regards,
Team Kent

Verified Support

Nov 19, 2018

Kent RO Customer Care's response Dear Sir,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support. Please feel free to contact us in case you need any further assistance.

Warm Regards,
Team Kent