[Resolved] Kent RO — parts do not seem to be original

userKent@123

from Mumbai, Maharashtra

Address:

Kailash Apartment, Hudkeswar Road, Nagpur - 440024, Nagpur, Maharashtra, 440025

We have done service from kent, they asked to replace parts . we replaced, the person has put RP membrane on which there was no company sticker. after asking he said its maintenance part so sticker will not be there. he replaced motor as well. which is giving lot of noise. when we complained they said its normal. The water taste is also not good.we tried to tell them they did not come. we called customer care they said they received only[protected] for AMC . we paid more. Now how to get original parts for which we have paid ?

if my issue is resolved,

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Apr 15, 2019

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Mar 10, 2019

Kent RO Customer Care's response Dear Sir,

We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly. Our service team will get in touch with you shortly with an update on this concern.

Regards,
Team Kent.

Mar 12, 2019

Updated by userKent@123 Please make note this complaint is for Nagpur location. I am not only one person facing such issues there are many. we dont have proper service centres in Nagpur. and local distibutors are giving bad service. Please take some appropriate actions. we need authentic parts for machines and some company person from KENT team only has to check that. I dont have trust on local distributors.

Mar 12, 2019

Updated by userKent@123 call my number or mail me if you need any clarification. my number is 77***51**9 . This complaint is for nagpur location.

Verified Support

Mar 14, 2019

Kent RO Customer Care's response Dear Sir,

Apologies for the inconvenience. Your complaint is under process. Kindly cooperate with us. We will revert shortly.

Regards,
Team Kent

Verified Support

Mar 15, 2019

Kent RO Customer Care's response Dear Sir,

As per update received from our service team your ticket has been closed.

Regards
Team Kent

Jul 04, 2019

Updated by userKent@123 still the service need to be improved in nagpur region. Service providers are providing duplicate or not some other company parts to customers. Kent has to look this issue seriously. when they are coming for service they intentionally do some damage to inside parts and as we are not aware we can not speak . you need to take some action against this. I have faced this problem and my concern is others should not face such issues as they even dont know to where to raise their voice. you should do some survey by your own person to understand problems people are facing in nagpur region, check their machines you will come to know.