[Resolved] Kent RO — Pathetic Service of Kent RO - Pearl Model

Rajendra Panicker

from Mumbai, Maharashtra

Address:

Gandhinagar, Gujarat, 382001

I have purchased Kent RO - Pearl Model from Dream Electronics, Gandhinagar for Rs. 15700 vide Bill No. 523 on 09.10.2011. Since then we have been taking Service from Mahi Services, Gandhinagar & every time we have to ask them to visit for Service & after doing the Service they always ask to change one or the other parts of the machine. Very Strange that all the parts except the body is remaining to change.

Why company keep such Service Centre where they don't do service but try to earn out of service from the customer.

If company is not able to do service then better not to sell such Hopeless product. Such a Pathetic Service is given by the company. I have already spent more than the cost of the machine in Service in last 5 years.

Pl. try to replace the machine or will go to Consumer Forum for Customer Grievance & mental torture.

Rgds/Panicker
M - [protected]

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Jan 15, 2017

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Dec 13, 2016

Updated by Rajendra Panicker Pl. resolve the issue

Dec 13, 2016

Updated by Rajendra Panicker No Feedback or reply from your end

Verified Support

Dec 14, 2016

Kent RO Customer Care's response Dear Mr. Rajendra,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.

Warm Regards,
Team Kent