[Resolved]  Kent RO — pearl problem recurs within 10 days

Address:

Bangalore, Karnataka, 560085

In march 2018, we had called ro clinic for a problem: water was leaking from the kent ro filter. Ro clinic is an authorized kent ro servicer in bengaluru. The technician came and changed prefilter bit for inr 1300 and then ro membrane & fittings, filter bit again for a total of inr 5850. I have receipts for all these.

Now in oct 2018, the same problem appeared and water was leaking from the filter. The technician came in late oct 2018 and fixed the same. At that time it was fixed. Date: oct 24, 2018. Case id:[protected].

Today the kent ro started leaking again and all the water leaks out.

I am concerned that the servicer does not know what the problem is and we are incurring costs to the tune of over inr 7000 so far.

I want to complain to the head office and see what can be done. I want to change the product to something simpler and preferably not kent as i feel the costs of maintenance is bvery high. Can you help solve this problem?