[Resolved]  Kent RO — poor kent ro service

Address:

Faridabad, Haryana

Dear Sir/Madam,

We have purchased a RO 9f kent make in 2016. It costed us approx 13000rs for new RO. Now each year we are spending close to 12k for its maintenance. We have made several calls to kent RO over email and phone but all in vain. There is no reply from kent. Please find below the email which we have forwarded to kent RO.

Kent RO I have spent more than 12k yearly on kent RO parts which are installed in a year in my RO. It was installed in 2016. If we have to spend 12k yearly on my RO, then why would I install parts on yearly basis if we can buy your same New RO for almost the same price. I am not at all satisfied with the service which you are providing.

Your company executive Mr naveen sharma who is always coming to handle our query has already signed the letter that we are not satisfied with kent which he will show to your company executives. I am attaching this letter here also.

Also the parts which you are replacing does not carry replacement warranty of more than 3 months as per your executive mr naveen sharma. Their is no mention of the 3 month warranty also on paper.

Let me know what action you are taking to sort my problem.

Sir, kindly take strict action against these type of companies as they don't take their customer complain seriously.

Regards
Mayank