[Resolved]  Kent RO — poor product pathetic service(kr[protected])

Address:

Unnao, Uttar Pradesh, 209861

We got this product just over 1 year ago and I have already called customer care with issues around 5-10 times already. In the first year I didn't really bother because the service was free but I had to spend a lot on filters. Recently it again broke down and apparently according to the company technician this is a bigger problem and the suggestion from him was to replace the pump every year which costs Rs.5000/- every year. Do you really think customer is going to spend that much every year for a Rs 16000/- product? Also I have my relatives who have been using KENT products for as long as I can remember and they have had no issues apart from the occasional filter change. I suspect this is a faculty product and I would want you to find a solution for this. I'm absolutely dissatisfied with the this product