[Resolved]  Kent RO — poor service from your officials despite having an amc of 3 years!!

Address:

Kolkata, West Bengal, 700037

I own a grand plus filter with a 3year AMC in effect at the moment. My machine stopped working 15th July 2018 i.e. Sunday for which I booked an appointment from the Sun Services, kolkata (the service centre in charge of my AMC). They gave me an appointment for 17th afternoon i.e. after 2 days for which I took a leave from my work ( am a doctor working in a govt. hospital). Then till noon of 17th I was told that a mechanic has been assigned named Raju who will surely visit me by 5-6pm of that day. So, accordingly I took a leave for that time slot. But then after 6pm, the mechanic stopped picking up my call and so did all the staffs of the Sun service centre (Mr. Sukanta).
So, this is the way you treat your customers and you waste their valuable time and money. I paid an amount of Rs. 13500 for 3years comprehensive AMC and this is what I get!! I demand an immediate resolution of my problem along with an explanation for such behaviour or else I am gonna put a complaint at the consumer forum.