[Resolved] Kent RO — poor service provided by kent authorised service centre

Sandeep Lachhiramka

from Mumbai, Maharashtra

Address:

BMC Marker, near dream mall bhandup, Mumbai City, Maharashtra, 400071

I have taken amc from akhand enterprises bhandup, mumbai - kent authorised service centre. I have registered complaint that water is not coming from kent on july 20. Still no technician has come for service. I am bound to buy bisleri daily. Moreover my wife is also not well and it's difficult to manage without kent as we are so used to it. Moreover this machine was reinstalled in dec'18. Due to improper installation the machine dropped to the ground in june'19. Such type of response is not expected and accepted from an authorised service centre of such a renowned company. I think that these type of service centre will spoil the brand name. I would request management to take some remedial measures.

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Aug 30, 2019

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2019

Kent RO Customer Care's response Dear Sir,

We apologies for the inconvenience caused to you. Our service team will get in touch with you shortly with an update on this concern.

Regards,
Team Kent

Verified Support

Jul 29, 2019

Kent RO Customer Care's response Dear Sir,

As per feedback received from our service team your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.

Regards,
Team Kent