[Resolved] Kent RO — poor service technician from kent. water leaking after spending 5500/-

anirudhgargi

Address:

KENT RO Systems Ltd. E 6,7 & 8, Sector-59 Noida 201309, Uttar Pradesh, India, 560035

Request for service 1st time, service technician said all filter needs change asked for 4700/- bill. Water purifier then worked for just 20 -25 days and then it started showing red light water quality degraded. Service center franchise: aqua world, jayanagar, bangalore. Service id:[protected]. Date 24th june 2019

Second technician visited after following up 2 days, talking 30 mins to customer senior officer, escalated the issue, multiple calls. This time technician came and replaced some part asking another 800/-. Service center franchise : pearl infotech, marathalli, bangalore. Service id:[protected]. Date 24th july 2019
Next day morning the water is leaking in whole of the kitchen!!

Highly untrained service engineer, not able to detect and fix the fault. Even damaged my purifier, its leaking also.

+3 photos

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Aug 29, 2019

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2019

Kent RO Customer Care's response Dear Sir,

We apologies for the inconvenience caused to you. Our service team will get in touch with you shortly with an update on this concern.

Regards,
Team Kent

Verified Support

Jul 29, 2019

Kent RO Customer Care's response Dear Sir,

As discussed your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.

Regards,
Team Kent