[Resolved]  Kent RO — Product quality issue (Kent ace mineral 7-litre 60-watt ro+uv water purifier

Address:

Ghaziabad, Uttar Pradesh, 201002

Dear kent team,

This is about one of your product kent ace mineral 7-litre 60-watt ro+uv water purifier.

I purchased this product almost year and half ago. Got it installed in march 2016. After installation within 15 days it started malfunctioning (Leakage from all around) your service engineer visited us and fixed this issue by changing membrane / filter and gave me reason as "due to high water pressure this issue occurred and i limited the water pressure and now no problem will occur in future". But from then onward till now i don't know how many times this leakage problem occurred and fixed by your service engineers. (Previously i was taking count of visits but it became so frequent that now i don't even remember how many times my ro is repaired). Every time your service engineers gives us same explanation. "high water pressure".

I have two queries now. I am listing it below.

1. Is your product (Which costs me rs. 14000 is so crap / cheap that it can not withstand water pressure). Isn't it a very big quality issue of your product??
Don't you think this is the most basic thing to be taken care of in water purifier.?

2. Is your service engineers are so impotent that they have not yet figured it out the actual reason of such repeated leakage and fix it. Instead they give me same excuse every time of water leakage??

Now since i myself is working in a consumer product company so i know very well that how hardware (Product quality) issues should be taken care of.

Don't you have any quality assurance team who should have taken care of voc for such repeated issue?

Three months ago i got my ro repaired for same reason and paid (Service charge + leakage part charge). Knowing that this issue started just after 15 days of installation.

Again within three months same issue occurred and again i will be paying service charge + leakage part charge.

So i want to know that what is resolution for my pathetic experience with your product.?

I had called your customer care n number of times to listen same thing "sir our service engineers will visit and see the problem & your service engineers always give same excuse of water pressure."

I want a quick response and permanent solution of this problem. Please look into the matter and resolve it asap.

I want replacement or refund of this product.

My registered no. :- [protected]
Name :- jayant jyoti