[Resolved] Kent RO — product under warranty but not working

bablusinha

from Chennai, Tamil Nadu

Address:

Ranchi, Ranchi, Jharkhand, 834008

I purchased Kent Gold Plus on 22.04.2019 from M/s Kaushal, Ranchi(GSTIN-20ACVPP0714D1ZY). After one week, the product is not working properly i.e. it is not filtering the water. I lodged a compliant to Customer Care and service centre also. I also approached to the dealer where from i purchased the product.

But no help was provided to me. And all these are throwing to each other.

You are requested to please look in to the matter and provide the required help.

Looking for the best.

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Aug 29, 2019

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2019

Kent RO Customer Care's response Dear Sir,

We are sorry for the unpleasant experience you had. Please allow us to make it upto you as we believe in complete customer satisfaction. Please share your contact details at [protected]@kent.co.in. Alternatively, you can contact us at +91-[protected].

Regards,
Team Kent

Verified Support

Jul 28, 2019

Kent RO Customer Care's response Dear Sir,

As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.

Regards,
Team Kent