[Resolved]  Kent RO — product warranty not covered through complaint raised within warranty period

Address:

KENT RO Systems Ltd. E 6,7 & 8, Sector-59 Noida 201309, Uttar Pradesh, India

I raised a request through phone call in the month of march for general servicing of my kent ro, but there was proper response. So i installed mobile app and raised a request on 19/3/2020, after raising the request i received a message of complaint registration from kent and a technician was assigned and supposed to come the next day. I was waiting whole day on 20/3/2020 and no one came. The next day (21/3/2020) i received a message that the request was cancelled. Since there was lockdown from 25/3/2020 and all the services were stopped, i was unable to raise service request.

On 12/06/2020 when i tried raising the request and was able to register the request. A technician visited my place and confirmed that the ro which had warranty till 03/04/2020 is damaged. I explained technician/supervisor/customer care that my request was raised on 19/03/2020, but the response and reason for cancellation of earlier request from them was not proper.

I even requested a call back from customer care supervisor which i received after 2 days. The supervisor took area manager in conference, but i was not at all convinced with his explanation. He was trying to convince me with the reason behind cancellation of service request is "lockdown" but lockdown was after 25/3/2020.