Kent RO — products not functioned but customer complaints to the company are not being honoured

Address:Chennai, Tamil Nadu

Purchased two water purifiers - Health Plus Model of Kent in Sep 19 and Oct 19 for use with wash hand basin ( Pic of purchase vouchers attached). Both have not functioned at all since installation. the product itself is defective in design.

When lodged complaints through Kent App, no response is given and after few days it is cancelled or closed automatically.( Pic of complaint history from App is attached)

I request immediate removal of these pieces from my home and refund of purchase cost to me.

Sanjay Kumar
T-3, GPRA QTRS, Haddows Road,
Nungambakkam,
Chennai-06

M [protected]
[protected]
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Kent RO customer support has been notified about the posted complaint.
Verified Support
Jan 20, 2020
Kent RO Customer Care's response
Dear Sir/Ma'am,

We apologies for the inconvenience caused to you. Our service team will get in touch with you shortly with an update on this concern.

Regards,
Team Kent
Verified Support
Jan 24, 2020
Kent RO Customer Care's response
Dear Sir/Ma'am,

As per update received from our service team your ticket has been closed.

Regards,
Team Kent
Feb 15, 2020
Updated by skumar1964
How can you close it of your own?

Your service team is giving wrong update . They wanted to replace the units but we denied as we already told that there is design defect and these units are no good to use.

Please provide complete refunds and take back your defective units from home.

Sanjay Kumar
Feb 28, 2020
Updated by skumar1964
No action yet from the company...

Please expedite else matter shall be taken to Court.

Sanjay Kumar
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