[Resolved] Kent RO — Product/service complaint

amitk2307

from Agra, Uttar Pradesh

Oct 21, 2021

Address:

Agra

On 28th September 2021 I was give request to change the water filter. Your technician visit & change the water filter after but water test totally changed. On same issue I continue follow up your technician but he didn't respond.
I again contact your customer care no on 15th Oct 2021 & your technician visited on 18th October 2021 and that time they told water pump machine is not working properly so they changed the machine. But water test still not drinkable.
Again I was connected your customer care on 19th October and commit from your end it will resolved within 12 to 18 Hours and it yet to be done
Last 20 Days I purchased water bottle from outside. If any one of my family members will sick so who will responsable???
Can't expect this from KENT big brands

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Nov 23, 2021

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2021

Kent RO Customer Care's response Dear Customer, we are sorry for the unpleasant experience you had. Please allow us to make it upto you as we believe in complete customer satisfaction. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent