The executive visited from global water solution, as the ro is not working properly. As the product is still under warranty period we asked the executive to replace the ro membrane filter.
He repeated insisted us giving false information that the ro filter is already changed in the previous visit. He kept on fighting with us and not ready to hear our conversation. We asked if the filter has been replaced then please provide the bill and replacement request id. He was quite and he called his manager.
The manger asked for previous service request id and verified from his side.
No replacement id was found and then he provided the information that he has sent a mail to kent team to get an approval for the replacing ro membrane filter.
We called the customer care executive and raised a ticket to replace the ro membrane. Customer care executive added the comments and transferred the ticket to next level and said within 24hrs the issue shall be resolved.
However it more than 10 days no executive has visited and whenever we call the service agency - global water solutions he would provide the information that we have not got any approval.
The ticket we are raising are repeatedly being canceled.
The team is knowingly delaying this as once the product crosses the warranty period (March 8), they would charge us for the filter
Service request : [protected] date:16/2/2019
This request was closed, tds level was 700 instead of 60. Still no resolution
Service request : [protected] date: 18/2/2019
This request was canceled by the executive without providing any resolution
Service request: [protected] date: 21/2/2019
Executive visited but did not replaced the ro membrane filter
Till now the ro membrane filter is not replaced. Attached the invoice and the warranty card
Requesting team to replace the ro menbrane filter within the warranty period as i have a 9 month old kid and we are finding lot of trouble without ro
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