[Resolved]  Kent RO — ro stopped working in 1.5 years

Address:Bangalore, Karnataka, 560038

Hi kent team,

Your technician has come for the fix today, 28/12/2017, he is asking rs 5500.00 for the filter fix.
Why we should be paying 5.5k each year to maintain your ro kit.

How come it is failed within 1.5 years?
There was a visit of your technician on 30th january, why he hasn't updated if anything is alarming.

Your system should alarm us rather failing directly.
Why anybody should pay 5.5k every year for a product costing 17k, it doesn't make sense.

If you say it is our negligence than i would say it is your system mistake:

* first thing: your system should alarm much before any critical warning, it did not alarm.
* what your technician minimum checks when he is asked for a check.

Currently, he took service charge of rs 300 for making a temporary fix could be dangerous if the filter is not doing its job properly.

Please take action here and do the needful.

Regards,
Kamal
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Feb 2, 2018
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Jan 01, 2018
Kent RO Customer Care's response
Dear Mr.Kamal,

We are sorry for the unpleasant experience you had. Our service team will get in touch with you shortly with an update on this concern.

Warm regards,
Team Kent
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