[Resolved]  Kent RO — Service and customer care quality

Address:

Coimbatore

My registered service request is[protected]. I have requested service for my machine on 2nd April. I requested for 10am. They said they will come in the evening calling me at 10.15. Then i got a msg that they will come by 5.30pm. They called at 7pm and I was not home by then. I told them I will back by 8. And he said if it is before 8 call me, if not don't call and he will take of care it in the Mrng. He didn't even wait for my reply before he disconnected the call. And in the morning he is not even picking up my call. I have to go through various calls to customer care to get information when they are coming to service my machine. The manager says the office time in only until 6.30pm. Another person said it is until 9. Why there is lot of confusions. If you cannot service it in the accepted deadline, better don't accept deadline. Very very bad experience. I have to pay for the service cost from Kent and also have to buy drinking water outside. Why do I have to pay extra when the problem is at Kent side. I should reduce the amount I spent for the second time for buying water from the cost of service. This is the right solution. But right from the manager they simply said they won't come for servicing of I am going to pay them the reduced amount. And I dont have any info on who exactly the deciding authority to contact regarding this. Very very bad experience with Kent. I am planning to post this in all the social media until it reaches kent.