[Resolved]  Kent RO — service is bad

I am using Kent water purifier and Serial Number is KR[protected] and it is under AMC. It is a horrible experience with Kent service team (Unique Service Center). Service lodged on 19 July 2018, service engineer (Bappa Das) came same day and after checking engineer told me that we need to change the pump inside and they will provide a repairable pump ( For new pump I need to pay Rs. 2400 ) within 2 days but it was not happened and I called them again on 27th July 2018 to fix the issue asap. They came and replace the pump, machine worked for 2 days then again stopped working. I have called again but they simple excusing me that due to rain engineer can't visit.Since then I am struggling to get it repaired.

Service Engineer (Bappa Das) behaviour towards customer is really bad. Always try to abuse customer.