Kent RO — Service Issue (Kent Excell+7 Liters)

Hi,
Refer to the above subject, i have a Kent Excell+7 Liters, which i had purchased through Amazon on Feb 2020 Order #[protected], i had paid additional amount for service guarantee for 3 years at the time of purchase, now my concern is from last two months we are complaint regarding our service issue, but no body responding and resolving our issue attached screenshot of complaint messages, today ie;[protected] technician visited to our place, instead of doing service, he is asking Rs. 5, 500.00 for service, as you can see in the messages immediately they will cancel our complaint, request you to take necessary action and do the needful.

regards