[Resolved] Kent RO — Service of Kent , especially the Kent Customer Care Team

Amit Kottisa

from Bengaluru, Karnataka

Address:	560066
Website:	Kent Purifiers

I have purchased the Kent Grand + water Purifier 2 years back. In 2 years there have been more than 20 complaints. Nobody repairs it properly. The worst part is the Kent Customer Care team. They are the most useless customer care team in this world. Whenever complaint is raised, they sends an SMS with a Technician details who never responds to the calls been made.

During the warranty period also I asked to changed the product but they changes all the spares for no use.

Kindly help how to deal with this situation, or let me know if I need to consider that my money is gone.

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May 11, 2017

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2017

Kent RO Customer Care's response Dear Mr.Amit,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. we will contact you shortly.

Warm Regards,
Team Kent

Apr 26, 2017

Updated by Amit Kottisa Today is Apr 26, 2017. Just wanted to know how many weeks, months and years your team will need to respond back? Such a useless customer service and a big fraud in the market. People should prefer to buy some local market products rather than going with you bloody burglars.