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Sir I had purched online from Amazon site, a kent prime plus filter which was installed on 18 Jan, 2021 ...
My service agency is Tanvi enterprise Pathardi ...
After 1 year filter shows change filter alarm ...so I contact Custer care for service,
Tanvi enterprise Pathardi told that filter kit should be change...
So I purchased a set of filter kit from Online from Amazon...
Then I call for service ...to customer care ...then Tanvi enterprise Pathardi ...our service agency came and told us filter kit from Amazon is not not accept...
Tanvi enterprise Pathardi rejecte our service.
My question is if Online filter from Amazon has service warranty and eligible for service ...then online filter kit from Amazon is not acceptable for service...
service agency told us filter kit only from them is a accept for service
Is filter kit purchased online ...branded from kent is not acceptable for replacing filter kit ?
Ans ...and solve my problem...
In this type of service agency rejecte branded kent product why customer purchase kent product ...?
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