[Resolved]  Kent RO — Service rejected by Tanvi enterprise Pathardi service agency

Address:Plot No.117/ Gut No.745 ,Vishnupuram Nagar ,Shubham Mangal samor, Korde Vasti Road Shevgaon

Sir I had purched online from Amazon site, a kent prime plus filter which was installed on 18 Jan, 2021 ...
My service agency is Tanvi enterprise Pathardi ...
After 1 year filter shows change filter alarm ...so I contact Custer care for service,
Tanvi enterprise Pathardi told that filter kit should be change...
So I purchased a set of filter kit from Online from Amazon...

Then I call for service ...to customer care ...then Tanvi enterprise Pathardi ...our service agency came and told us filter kit from Amazon is not not accept...

Tanvi enterprise Pathardi rejecte our service.

My question is if Online filter from Amazon has service warranty and eligible for service ...then online filter kit from Amazon is not acceptable for service...

service agency told us filter kit only from them is a accept for service

Is filter kit purchased online ...branded from kent is not acceptable for replacing filter kit ?

Ans ...and solve my problem...

In this type of service agency rejecte branded kent product why customer purchase kent product ...?
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Jun 9, 2022
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
May 06, 2022
Updated by हरिष बुळे पाटील
Sir I had purched online from Amazon site, a kent prime plus filter which was installed on 18 Jan, 2021 ...
My service agency is Tanvi enterprise Pathardi ...
After 1 year filter shows change filter alarm ...so I contact Custer care for service,
Tanvi enterprise Pathardi told that filter kit should be change...
So I purchased a set of filter kit from Online from Amazon...

Then I call for service ...to customer care ...then Tanvi enterprise Pathardi ...our service agency came and told us filter kit from Amazon is not not accept...

Tanvi enterprise Pathardi rejecte our service.

My question is if Online filter from Amazon has service warranty and eligible for service ...then online filter kit from Amazon is not acceptable for service...

service agency told us filter kit only from them is a accept for service

Is filter kit purchased online ...branded from kent is not acceptable for replacing filter kit ?

Ans ...and solve my problem...

In this type of service agency rejecte branded kent product why customer purchase kent product ...?

Verified Support
May 09, 2022
Kent RO Customer Care's response
Dear Customer, as we have tried to connect with you but didn't get any response. Please share your alternate contact number at [protected]@kent.co.in so that we can connect with you soon. Alternatively, you can contact us at +91-[protected]. Regards, Team Kent
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