[Resolved]  Kent RO Systems Ltd — kent ro filter

Address:

18-A, F2, Patanjali Apartments, Sri Vidya Nagar, MMTC Colony, Nanganallur, Chennai, Tamil Nadu, 600061

We have bought this Kent Grand Filter of KENT RO WATER PURIFIER bearing Serial No. KR[protected] and Product Code 11007 from OM Enterprises through Golden Palm Canteen, Bangalore vide Invoice No. 122199 dated 07.03.2019.
Ever since we have purchased this unit, we have been facing several complaints on its performance and various complaints have been logged regularly, which has been mentioned as follows:
Date of Complaint Case Id.
17.08.[protected]
10.10.[protected]
15.10.[protected]
26.10.[protected]
19.12.[protected]

Your service technician has addressed the complaint accordingly by visiting our place and does some servicing in order to close the Complaint. But, the problem still persists and has been repeatedly malfunctioning within every few days as stated above.
Every time your technician visits, we have been paying up Rs. 1000/- as service charges, but there the problem in the product remains unresolved and futile. The product is supposed to be under performance warranty for at least a year but, it has been constantly under repair and malfunctioning.
Your Serviceman has also installed an external filter by charging Rs. 1070/- additionally apart from the service charge stating that, the same will resolve the issue, but, there is no solution derived till date.
Your service centre, when approached are giving vague responses which is not acceptable and nor is solving the requirements of the purpose it is meant for.
Under these circumstances, you are requested to either make the unit fully functional without any trouble or arrange to replace the same with a functioning unit within Seven (7) working days from this date of intimation, or else we would be forced to take up the matter with the Consumer forum and the social media, for malfunctioning and supply of defective products and causing undue mental agony and health issues to the Consumer.