| Address: | Vizianagaram, Andhra Pradesh, 535003 |
Sir,
I write to you with great disappointment about the lack of support and non resolution of a routine complaint regarding my ro water purifier. Despite registered complaints online on 30 may complaint no[protected] and follow up complaint on 01 Jun with no[protected] pertaining machine no KR[protected] bought on 06 Jan 16 and installed on 11 Jan 16.
Repeated attempts to liase and requests for early resolution of the complaint has fallen on deaf ears. Un resolved issue led lack of hygienic drinking water to senior citizens during peak summer months. Alternative usage of water has led to them falling ill and medication had to be taken for recovery.
This is harassment and torture of the highest order and needs to be resolved and dealt with severely.
Request urgent necessary action action and punitive mesures for irresponsible support staf[censored]nder intimation to us.
Non resolution of the matter at the earliest will lead to escalation of the issue to the highest forums.
Regards, Was this information helpful? | 
we deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.
Warm regards,
Team Kent