[Resolved]  Kent RO — very high maintenance cost

Address:Pune, Maharashtra, 411057

Dear kent team,

I have been using your ro product for last 5 years. The maintainace cost for each year is almost 8k.in last 5 year i must spend more than the cost of the machine ilself. This is my first kent product and probably the last one.

You need to work on reducing the maintainace cost of the product else you will loose in long term. Such maintenance cost will drive customers away from you and you will never be able to build a loyal customer base.

Thanks,
Dissatisfied kent customer.
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Aug 31, 2019
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Jul 29, 2019
Kent RO Customer Care's response
Dear Sir,

We apologies for the inconvenience caused to you. We tried to contact you on your given mobile number but call was not responded. Please provide us your alternate contact number so that we can contact you shortly. Alternatively, you can contact us at +91-[protected].

Regards,
Team Kent
Verified Support
Jul 30, 2019
Kent RO Customer Care's response
Dear Sir,

As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.

Regards,
Team Kent
Complaint comments 

Comments

Kent RO not selling genuine product to customer with in one week water purifier membrane block after changed new one. Every time charges money to come because of technician fault. I am not satisfied with their services and i say can say this KENT Ro providing worst service and product. They are making customer fool.
Kent RO Customer Care's response, Jul 30, 2019
Verified Support
Dear Sir,

We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details via direct message. You may also send your details to [email protected] or call us at +91-9278912345

Regards,
Team Kent
Kent RO Customer Care's response, Aug 1, 2019
Verified Support
Dear Sir,

As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.

Regards,
Team Kent

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