[Resolved] Kent RO — very poor services and delayed response from kent | |||||
Yesterday, i have made a complaint regarding some beep was noticed in my kent supreme r. O. System. My request no. Was[protected]. An engineer mr. Devendra had attended the fault. Without any checking or examination, he told me that there may be fault in all filters and adviced to change all filters. I agreed and he changed all filters changed three filter, i. E. Membrane, ic, frt and sendiment filter and charge rs.4550/- for all including service charges of rs. 300. From morning it again starts beeping, if all filters are new then for what this alarm is coming. I have called two, three times to kent ro system service centre but they are not generated complaint no. Nor sent any service engineer till. This is very unfortunate that we are paying so heavily to kent for there services and product cost but the service provided by kent service system is very poor. Mr. Devender was not expert, but, was working on hit and trial basis and this cost to me rs. 4550/-. You are requested to please arrange to rectify the my ro system as early as possible. And also sent one expert engineer who can identify the real trouble. A s dubey Lpt-333, Sarojini nagar, Mobl. No. [protected] Was this information helpful? | |||||
Aug 23, 2017 Complaint marked as Resolved Kent RO customer support has been notified about the posted complaint. Verified Support Jul 17, 2017 Kent RO Customer Care's response Dear Mr.Dubey, we deeply regret the inconvenience caused. We have shared the same with our concerned department. We will contact you shortly. Warm Regards, Team Kent Verified Support Jul 22, 2017 Kent RO Customer Care's response Dear Mr.Dubey, as per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance. Warm Regards, Team Kent | |||||
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