Kent RO Water Purifier — Kent post sales service is worst & pathetic

Address:	600044
Website:	www.kent.co,in

I’ve purchased a “kent ro grand+” sl no kr[protected] on 17/4/2015 from “saravana stores” since then it was checked by “chennai cool care” tambaram service centre on 23/8/2015 & 06/02/2016.During these checks the service teacnicians were checked the tds only & receorded as 1028 & 88 as raw water & purified water tds respectively. But no cleaning /replacement of ro was not done. Last month (March-16) the water taste was changed & i’ve made a complaint on 11 /4 /2016 . A technician visited on 15/4/16 & checked the tds as 1200 & 100 respectively & told he will replace the ro on monday i.E on 18/4/16 under warranty replacement.Monday on the way of coming to service he has been diverted to other site by “chennai cool care”centre, then i called them by phone for not attending, they simply said we will attend within 2 days. No one attended so far. So again i called them to attend.They said once we receive the ro we inform you
Till today 24/4/16 it was not replaced & they are keep on dragging the service for more than 3 weeks. I don’t know how the service team is planning the services & giving false promise.
So totally iam not satisfied with the“chennai cool care” tambaram service centre as they keep on dragging service for every time .I ‘ve to make a frequent calls i.E daily 2-3 calls to get a simple service.
Kent post sales service is worst & pathetic,
This is for favour of info & recommend any other good service provider nearby chrompet area-chennai

Thanks & regards sivaraj c/o m.Mayielvaganan e2-f2 sudarsan silver dale apts, 1st street, surya avenue, chrompet-chennai-44