[Resolved] Kent RO — Water softener for washing machine

AksharaRaxidi

from Bengaluru, Karnataka

Address:

Bangalore

Technician who is doing the installation of the Kent water softener for washing machine was handling the product irresponsibly and in the process of installation he broke the clip of the water inlet pipe. Then he asked me whether I want to send the product back for replacement or will I buy it from local store and install it myself? I asked him to install other things and I'll take care of the pipe. He was also asking 100₹ as installation fee. Pathetic service from Kent. This is the second complaint for the same product. I had to contact the dealer multiple times to get someone to install it in the first place.

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Aug 7, 2021

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2021

Kent RO Customer Care's response Dear Customer, we are sorry for the unpleasant experience you had. Please allow us to make it up to you as we believe in complete customer satisfaction. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent.