[Resolved]  Kent RO — worst service by kent zaid enterprises

Address:	560049
Website:	www.kent.co.in

I have lot of trust on kent purifiers earlier day by day i am losing that confident on kent service.
In one year i spend almost rs 10000/- for servicing alone… last oct-2017, kent company sent zaid enterprise technician come and charged me rs 4000/- + service charges and told me that next 1 year no need to look on the purified and in case any problems they will take care…. Again on 7-feb, within in 4 months kent purifier started leaking water from ro … i called zaid enterprises as per their guarantee on product for one year.. 8-feb evening technician came and said that ro part is problem need to change again and this time again they charged rs 3800/- bill attached … please go through where as kent ro with 100gpd we get in market only for rs 2000/-… same day on 8-feb night again it started leaking …. I called up soni (Zaid enterprise call operator) and my. Ajay the technician from zaid… he said he will be visiting my home by 10am in the morning. 9-feb i called more than 20 times to ajay and 10 times to zaid enterprise on[protected] no response i called on[protected] after 3 times. Finally soni picked up the call and said she will sent her technician again… i skipped my office for this # and finally he reached at my home 5pm and mr. Ajay and soni were fighting at my home instead for repairing the kent…. He did temporary fix and left home. 10-feb morning completely kent stopped working …. I called around 20 times to zaid enterprise number and including landline no response from them.. I called kent service number 91-[protected] and try to give complaint on zaid enterprise but no luck…. Interstingly every time zaid enteprises technician charges 200/- visiting charges and tells if we haven't give that cost zaid enterprises (Soni) will reduce visitng chages from technician salary which is not good thing.
If anyone seeing this complaint please let me know kent higher management email id or contact number. I am not understanding after these many complaints also why kent not taking serious action on zaid enterprises team. Here is the new complaint request number which i raised again with kent[protected].
Are this kent and zaid enterprises team are partners in looting customers money… here is my contact number [protected] …