[Resolved]  Kent RO — wrist quality & service

Address:

Mysore, Karnataka, 570010

Purchased kent grand plus (Ro+uv+uf+bla bla) through paytm. After paying around 15k just for trusted brand, the product quality is very bad.
Warranty start date was 4jan17. After exactly 6 months, machine started making lot of noise & water stopped filtering. So i raised a service request on 10jul[protected] but after a day or 2, service request got canceled without any reason. Again i raiser another request on 11jul[protected]. After service request, received a message in which it was clearly mentioned that "your machine is under warranty, no service charge will be applicable".
The second service request was fortunately attended. But, they said that ro filter is damaged & need to replace & all filters will have warranty of 6 months only, so, we need to pay 2500rs for new filter. It was very bad! After spending so much money for branded filter again we need to spend so much money for filter replacement which has warranty of only 6 months & has poor build quality which lasts only for 6months.
Again received message on 14jul17 that service request has been canceled (Shocked to see this msg because it was attended already! Worst system to update customers)

Should have gone for other brands. Decided to never ever suggest kent to any of my friends or family.

Below is details of service guys who attended on 12jul17.
Rm distributors : mr. Avinash & mr. Mahesh