[Resolved] Kent RO — Wrong machine case are updated

imranhajisabbirsaifi

from Powai, Maharashtra

Address:

shamli up west

Dear consumer team
I have purchased on Kent water grand plus water purifier on dated 25/05/2020 with 04 years warranty free services card
from flipkart online company
After that as per rules I called
Kent customer care service number on this [protected] on shown at purifier machine
They have send service engineer for installation
Then after 2 months got 2nd service
But on date 20/10/2020 3rd service time Kent customer care executive saying that in there system shown that I have purchased from reliance so call there
Even I have more than 15 times complain flipkart same case they are also not solve my case
Due to no drinking water my whole family suffering
I have sent mails also Kent team and flipkart with proper bill invoice
Up to now nobody helped me
So kindly take very serious against Kent water purifier because if I have purchased from reliance why they have send 03 times service from same customer service and same number
I am using Kent app also it's working andy mobile number also registered on Kent [protected]

Thanks and regards
Imran Khan saifi
[protected]

Kandhla city shamli up west

Awaiting for needful response

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Aug 6, 2021

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2020

Kent RO Customer Care's response Dear Customer, we have shared the same with our concerned team. Our team will get in touch with you shortly with an update on this concern. Regards, Team Kent

Verified Support

Dec 02, 2020

Kent RO Customer Care's response Dear Customer, we've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.Regards, Team Kent