Kerala Srtc — kerala srtc cancelled the service on short notice but the amount is not refunded

Address:Kannur, Kerala, 670141

I have booked a ticket in kerala state road transport corporation bus on 4th august 2018 through online. But the trip totally got cancelled from their side with a short time informing the passengers. I did not receive the refund for the trip cancelled and i m unable to cancel the ticket through online as it is showing under completed trip.
I contacted their customer support center for refund but the response i m getting that it will take time... Till now about 3months no result... And they are not showing any concern. My ticket details

Kerala rtc bus: pnr: k5951586, journey date: 04/08/2018, trip code: 2032bngpnr, bus number: atc 128, crew phone no.: [protected]. Happy journey.
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    Taliparamba
    Kerala
    India
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