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[Resolved]  Kerala State Electricity Board [KSEB] — billing failure

I have made online payment for bill on 23/10/2017 through south indian bank, internet banking the money got deducted from bank, but the bill payment was not successful. My account at https://wss.kseb.in. is not showing as bill is paid. Please credit that amount back to my bank account or make the bill paid

Bill details:
C#[protected]
Bill#[protected]
Bill amt: 1, 623
Section: kuravilangad
Consumer: thomas t j
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Complaint marked as Resolved Oct 24, 2017

Complaint Status


[Oct 25, 2017] Kerala State Electricity Board [KSEB] customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: ShareTweet

Comments

My consumer no is[protected]. I have made online payment of bill no '[protected] on 18 05 2018 through Debit card of federal bank. an amount of Rs 1502.00 including the additional amount of Rs 9.00 as demanded is deducted from my bank account. I have received a receipt no[protected] through mobile. later I have received another message stating that the online payment is failed. Please examine and either adjust the payment towards the bill or make refund of the amount.
consumer- Sudheendranath G
Section -Kalady

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    Kerala State Electricity Board [KSEB]
    Customer Care Service
    Customer satisfaction rating
    22%
    Complaints
    253
    Pending
    0
    Resolved
    55
    Kerala State Electricity Board [KSEB] Phone
    +91 47 1255 5544
    Kerala State Electricity Board [KSEB] Address
    Vydyuthi Bhavanam, Pattom, Thiruvananthapuram, Kerala, India - 695004
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