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[Resolved]  Kerala State Road Transport Corporation — refund for online ticket - trip cancelled by ksrtc

I have booked a ticket in kerala state road transport corporation bus on 26th september 2018 through online. But the trip totally got cancelled from their side without informing the passengers. I did not receive the refund for the trip cancelled and i m unable to cancel the ticket through online as it is showing under completed trip.
I contacted their customer support center for refund but the response i m getting from last 11 days is the worst. And they are not showing any concern.
My ticket details.
*ksrtc mticket* trivandrum to ernakulam trip code:2330tvmekm pnrno: k6101040 journey date: 26/08/2018 departing: 23:30:00hrs seat no: 3 class: low floor ac pickuppt: trivandrum central.
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Sep 8, 2018
Complaint marked as Resolved 
Now they refunded the money
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Your PNR No.:K257619 from: KKD to: TVM ( TripCode: 1930KNRTVM) is cancelled for JourneyDate: 21-11-18, The Refund of Rs. 345 has been initiated from KERALA RTC and amount will get credited to your account within 5 working days. Reach us[protected] this is the message I got from them yet no refund is received, last two months back I cancelled a ticket online, no refund was received at that time also
I have booked tickets from Kerala state road transport corporation bus on 11th March 2022 through online, the money has been debited but ticket was not confirmed and it's showed that error and I contacted the authority they said it's been not transferred to KSRTC account it will be refunded and it's not been refunded kindly sir, pls look into this ref no:[protected]

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    Trivandrum
    Kerala
    India
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