Kerala Water Authority — excess billing all of a sudden after more than a year's remarks as "not clear"

Address:

Ernakulam, Kerala

I have a water connection under consumer no vlm/924/d (Domestic). The reading was shown as 639 on 25/7/2017. Thereafter the reading was not recorded till 25/7/18 showing the reason as "not clear" due to water vapour inside the meter. However on 24.9.18 the reading was noted as 903 and consumption as "2". On 29 nov 18 the amount due for payment after deducting the balance amount of credit available with kwa of rs 303/- is recorded as rs 1325/-. The fact is that no one was staying in the house for a long time of about three years and there was hardly any water consumption.
It is interesting to note that the reading noted subsequently on 23.1.19 is "0" showing the reason once again as "not clear".
Keeping in view of the above it is requested to record the actual consumption and charge accordingly only.
It is also requested to consider opening of the meter box, clear the water vapour contents and take the reading correctly and re-calculate the actual consumption instead of "2" due to reading "not clear"
.