KFC India — delay in delivery and subsequent cancellation of order | |||||
An order was made at unity one store today at 8:53 pm for which we were told that delivery would take around 40-45 mins. Got a message that our order no 4385 has been dispatched and would be delivered shortly. Obviously we assumed that delivery would be done on time. Then we receive call at around 9:50 pm that because o[censored]navailability of delivery boys, the delivery will be delayed by another hour. We are clearly told that nothing can be done about the delay and only thing that can be done is to cancel the order. On enquiring why the same was not conveyed when the order was placed earlier, the person did not have any answer. The only answer dat he gave was, dat we can cancel the order. If your stores are so short of manpower that you cannot handle orders of so called reknown wednesday offers, then why so much of pride in boasting about the same. Can i enquire, after a wait for almost an hour, why would anyone wait for another hour for the dinner, especially when it was meant for kids. Do you expect your customers to be at yourservice, all the times, and to be ready and available for their food not as per their own choice, but as per your stores' convenience, rather i would say inefficiencies on your staff's part... This was not for the first time that i had to cancel the order for the same reason, i had to bear the brunt last year also, but at that time thought of being sympathetic with the store manager because of the situation. But this time, i am so sorry, i am not going to accept any apology, i need compensation for the order that i had to cancel because of the inefficiency on your part. Highly dissatisfied with the attitude of the staff, hope my concern would be sorted out and hope dat i would be compensated. Sonika khanna Order no 4385 Date july 4, 2018 Was this information helpful? | |||||
KFC India customer support has been notified about the posted complaint. | |||||
1 Comment | |||||
Comments
In Sunday Eve 24/06/2018...food taste is very salty..and oil.😣
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