[Resolved]  KFC India — disappointed with kfc service

Address:

Kolkata, West Bengal, 700156

This complaint/ feedback is regarding a particular store in kolkata.

Store details :

Dlf it park, kolkata 700156.

I want to report, not just one but a series of events /misbehaviour done by staffs of this particular store.

We visit this store mostly as this is the nearest to my current location. I didn’t face any issue till date with any other stores (Where ever we visited all over india).

This is the first time i am facing this issue, since we started going to this store.

1. Rude behaviour, no response when asked something at store also lack of information.

2. I tried ordering online, to track i was provided with few store numbers by customer care kfc. Some numbers didn’t pick up. A number which picked up ([protected]) failed to give information about my order and disconnected suddenly while i was asking about my order. So very rude! What kind of behaviour is this? Unacceptable!

3. Then i ordered online through the same store, one item was missing. When i called the store no one picked up. Such a waste of mood and time!

4. Now fed up with the direct service, we ordered through today.
They are repeating the same mistakes of sending wrong orders and not picking up calls from swiggy too.

This behaviour is ultimately damaging the brand name of kfc whether ordered directly or through a medium. We can’t tolerate this kind of misbehaviour by these staffs.

This is my 4th time, i am facing this kind of issue so i had to complain. Please teach them some manners first of all!

Really disappointed that kfc appointed this kind of irresponsible staffs.

Now we love kfc food but can’t go to a store always which is far away from my location. And if this nearby store continues such behaviour then we will have to stop ordering from kfc.

Expecting a solution to this.