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KFC India — Failed transaction not credited in my account

On 31st December, 2016 I ordered KFC food but for the first time my transaction failed but after several calls & followup it didn't credit back in my account till now(Today 21st Jan, 2017)..

Failed Amount : INR 632.14
Date of the incident : 31st December, 2016
Client No : [protected]
Full Description : Transaction failed due to Merchant's(KFC) failure but amount not credited till today.
This is related to request to refund.
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