| Address: | Kolkata, West Bengal, 700107 |
| Website: | feedback.kfc.co.in |
Yesterday afternoon i had gone to the kfc outlet at city centre 1 salt lake kolkata and placed and order for takeaway.
The invoice number is : [protected]
Order number: [protected]
Date: 04/18/18. 3:24
Staff: monira
Token no# 103.
When i received the paper bag containing my food i was astonished to find that the order seemed to fit into such a small bag, so i asked the lady at the counter to double check. She said that she had checked. When i insisted, she rummaged through the bag pointing out the items. All the items were in paper envelopes and there was no way for me to verify, so i took your employee's word for it. As i was about to turn away, she suddenly called after me and said that she had forgotten to put in the order of large popcorn chicken. She took back the carry bag to add the box of popcorn chicken. I realised that the lady at the counter was rushed and didn't seem to care about what she was handing out to the customer, so i made her check again and she insisted that she had only forgotten to put in the popcorn chicken. Everything else from my order was already in the bag.
However, when i got home and removed the food from their brown paper envelopes, i found that one chicken zinger burger was missing from my order. Since i had already reached home, which is almost 12 km away from the outlet, there was no option for me to go back and complain about the missing burger.
This is the second time i have faced such a situation where items purchased for takeaway have been missing and i have realised it only after returning home. The first time i attributed it to human error and did not complain. But it happened again at the same store, for a second time yesterday, and i am rather irritated with the callousness of your employees.
First time is an error, when it happens more than once, that too at the same outlet, it becomes suspicious. I got the impression that this is a regular occurrence as she would not have given me the popcorn chicken, had i not asked her to check twice.
I hope to you will take my complaint seriously band i hope to hear from you soon.
Adrineil mazumdar
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