KFC India — refund status unknown

Address:

New Delhi, Delhi, 110030

I had ordered on[protected], amounting to 911.08 rs. After waiting for two hours, i got my order cancel as it was not delivered. On cancellation i was given a ticket number-1506 and was told that money would be refunded in 7 working days.
After 7 days when i contacted the store (Pvr anupam saket, ahluwalia building) they told me they had no such information about the refund and the ticket number earlier given to me was just the receipt number of the bill.
When i told them my problem, they told me, that they will be sending the refund mail and money would be refunded in next 10 days.
Till now i have not received any refund and on contacting the store, they say that they have no information about this.

This is least expected from a brand like you to harass the customers for the refund.
Please sought this immediately or else i will be forced to take action against this.

Ahmad sarfaraz husain