[Resolved]  KFC India — regarding not refunding the amount of double payment since one month

Address:Crown interior mall Faridabad

I visited the kfc crown interiorz on 17 june 2020. I ordered a rs 599 bucket for takeaway. I made a payment using upi id paytm[protected]@paytm and the transaction id was[protected] at 8:15 pm in the name of deyvani with remarks as oid[protected]@kfc india. The payment was completed but my order wasn't placed on kfc. I made another payment using the same upi id and the transaction id was[protected] at 8:43 pm. This time my order was placed. I contacted the manager who said that i will be refunded the amount for the first transaction within 7 days. It has been more than one month and there has been no action from your end to initiate the refund. This is highly unprofessional from a big brand name like kfc. The payment is completed but no service was provided to me at that day. I expect either refund or the item for which i made the payment as this is highly unprofessional and has caused inconvenience to me.
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Jan 18, 2021
Complaint marked as Resolved 
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KFC India customer support has been notified about the posted complaint.
Verified Support
Jul 20, 2020
KFC India Customer Care's response
Hi Surabhi, we'll surely help you with your concern. Request you to share your contact number and email ID on [protected]@yum.com, so that we can assist you further with the same.
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