[Resolved]  KFC India — rude manager

I have been a frequent customer at your Bandra (Mumbai) outlet and have always had a good experience. For the first time I visited your Chembur outlet at K Star mall last Sunday the 3rd of Jan. I ordered 2 ultimate meals and wanted a takeaway as we had guests at home. I requested the order taker to give me a bottle of Pepsi instead of the three glasses which come with the ultimate meal since I was taking a takeaway. The order taker then called the manager who goes by the name of Nilufer and she at first refused to give me the bottles of pepsi. When I told her that I have always been given two bottles of Pepsi with every ultimate meal when it is a takeaway at your Bandra outlet, she very rudely told me that she could not comply with that. When I again told her that KFC rules cannot be changed at different outlets and it should be uniform, then she agreed to give me one bottle. She then called up someone, I assume from the Bandra outlet and started screaming at the person on the other end on why are they giving two bottles of pepsi to customers who take a takeaway. And this conversation went on for a good five minutes. She made it a point that I heard every bit of her conversation. Later when the two ultimate meals were being packed I noticed that the three dips that come with the meal were not included. I then brought it to the notice of the order taker and she told the person packing the meals to include the dips. Here again instead of putting six dips for two meals, he was putting only three. The order taker again had to instruct the person packing the meals to put six dips. Finally when the meals were ready, they were again hesitating to give me the bottles of pepsi. At first they gave me only one, but later when I reminded them that I have taken two meals, they gave me the second bottle. The sheer incompetence of the staff only reflects the attitude and rude behaviour of the manager Nilufer. I would never ever wish to visit your Chembur outlet due to the rude behaviour of the manager and the incompetence of her staff.