KFC India — unprofessional service - delivery saturday 02 january 2021 kfc tambaram sanatorium outlet, chennai

Address:

KFC Tambaram Sanatorium, Chennai

I ordered with KFC through zomato on the evening of January 2nd 2021. The order amount was roughly Rs. 500. When the zomato delivery agent showed up, I realized that they had messed up the order and had forgotten many things. I returned it to the agent and upon reaching the outlet, he put me on call with the manager. This KFC is in Tambaram Sanatorium region in Chennai. The manager was very unprofessional and after a few seconds he put me on hold and cut me off. A few seconds later, the agent called back again and this time the manager told me that yes they screwed up the order and that he can send the right order the next day! Really? I told him that if I wanted to eat next day I can order the next day and asked him what was his point. I told I would like my order canceled and he said I had to get the refund from zomato.

Now, I have taken up the refund process with zomato. The point here is this manager is woefully unsuited to front a business that has such a big brand name. It was his responsibility to get things right and when his store messed up, he should own up and be courteous about it and not act in such an arrogant fashion. As is with any job, you screw up, you man up and own it. Same holds for KFC. This is unacceptable and hope such people are filtered appropriately the next time KFC decides to promote somebody as a store manager.