[Resolved] KFC — Money deducted but no order placed

Janejang

from Mumbai, Maharashtra

May 8, 2021

Website:

online.kfc.co.in

I ordered KFC online today, the 8th May, 2021 and while the transaction for my order has been done, an amount of Rs. 771.50, my order was not placed and i was redirected to my cart. The transaction was done through google pay.

Please see to this matter as soon as possible. I have not recieved any kind of message or information regarding refund or my failed order. Would loved to hear back from the company.

My upi transaction id :[protected]

I have enclosed the necessary document.

+1 photos

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Jun 9, 2021

Complaint marked as Resolved

I got my money back shortly after my complaint.

KFC India customer support has been notified about the posted complaint.

Verified Support

May 10, 2021

KFC India Customer Care's response Hello,

We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

Regards,
KFC India